Managing Diversity at Cityside Financial Services. Managing Diversity at Cityside Financial Services. case study. Robin J. Ely · Ingrid Vargas. Title, Managing Diversity at Cityside Financial Services. Author, Harvard Business School. Publisher, Harvard Business School Publishing, Original from. Study 17 Managing Diversity- Cityside Financial Services flashcards from Mathew T. on StudyBlue.

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The competitive advantage that Cityside bank had over other bank was its long history of serving to the local consumers as well as its presence in the market as a mid-sized bank, which led to create a sense of cohesiveness amongst the target market. Even before you start reading a business case study just make sure that you have brushed up the Harvard Business Review HBR fundamentals on the Organizational Development.

Once you finished the case analysis, time line of the events and other critical details. It also provides starting ideas as fundamentals often provide insight into some of the aspects that may not be covered in the business case study itself. This gets against the moral and ethical grounds therefore the classification to serve the specific set of consumers is a flawed managerial process to begin with.

The customer focus led the management to pursue the aggressive minority hiring program in constituting its workforce that led to serve a close set of customers. This is due to the fact that the customer segmentation needs a clarification and re-assessment which would enable the units to remain focus on their respective market segments. The authors studied the careers of the roughly 2, alumni of African descent who have graduated from Harvard Business School since its founding, focusing on the 67 African-American women who have attained top positions in corporations or professional services firms.

These women thrived, they found, because of three characteristics that are key to resilience: Porter Five Forces is a strategic analysis tool that will help you in understanding the relative powers of the key players in the business case study and what sort of pragmatic and actionable case study solution is viable in the light of given facts.

The women were adept at reading interpersonal dynamics and managing their own reactions; crafting their identities; and transforming obstacles into opportunities.

Ely Why have women failed to achieve parity with men in the workplace? The overlapping of services amongst the mnaging units has created sense of rivalry amongst these two units. To write an emphatic case study analysis and provide pragmatic and actionable solutions, you must have a strong grasps of the facts and the central problem of the HBR case study.


Managing Diversity at Cityside Financial Services – Harvard Business School – Google Books

Focus on the following – Zero down on the central problem and two to five related problems in the case study. Step 3 – Managing Diversity at Cityside Financial Services Case Study Analysis Once manaing are comfortable with the details and objective of the business case study proceed forward to put some details into the analysis template. HBR case studies provide anecdotal instances from managers and employees in the organization to give a feel of real situation on the ground. How Does it Work?

Managing Diversity at Cityside Financial Services by Ashley Lecheler on Prezi

Reading up the HBR fundamentals helps in sketching out business case study analysis and solution roadmap even before you start reading the case study. However due to low diffusion of the employees of different racial background in other unit; the situation led to cultivate a sense of stereotype.

Oxford University Press, These remain the true competitive advantage which cannot be replicated by any of other player in the market. This sums up the actions taken by the Wilkins management in pursuit of maintaining a diverse workforce.

You can do business case study analysis by following Fern Fort University step by step instructions. Often readers scan through the business case study without having citysire clear map in mind.

Due to the above mentioned reasons, the lack of collaboration is inevitable as both the units perceive a sense of finanncial, which denies the common divsrsity of the services being presented to their customers.

Search Case Solutions Search for: Among the leaders of Fortune companies, for example, just 32 are women, three are African-American, and not one is an African-American woman. You can do business case study analysis by following Fern Fort University step by step instructions – Company history is provided in the first half of the case.

The bank presents challenges for the management in terms of maintaining the essence of diversity as there are potentially conflicting situations that give rise diverstiy hurdles in operations. Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele.

Article Harvard Business Review.

Firstly, they constituted majority of the population of the neighborhood and due to mid-sized bank Cityside could not afford to miss the opportunity of serving to a potentially lucrative target market backed with strong financial conditions. Please place the order on the website to order your dibersity originally done case solution.

You should make a list of factors that have significant impact on the organization and factors that drive growth in diverity industry. In our live classes we often come across business managers who pinpoint one problem in the case and build a case study analysis and solution around that singular point.


The mangaing market switched to sub-urban localities this mid-sized bank seized opportunity to diversify in terms of targeting other target market including the pre existing white market.

Managing Diversity at Cityside Financial Services

My case study strategy involves – Marking out the protagonist and key players in the case study from the very start. Evaluate each detail in the case study in light of the HBR case study analysis core ideas. Ely, Ingrid Vargas Case Study Description Cityside Financial Services, a disguised consumer bank, serves both a largely African-American urban community and a more affluent, predominantly white clientele. Take a small break, grab a cup of coffee or whatever you like, go for a walk or just shoot some hoops.

Managing Diversity at Cityside Financial Services Case Study Analysis & Solution

However, it is important for management to realize that this diverse workforce has been a motivating factor for the customer base to remain loyal to the bank in recent times Ivancevich, We make the greatest data maps.

Build a corporate level strategy – organizing your findings and recommendations in a way to answer the larger strategic objective of the firm. Step 10 – Critically Examine Managing Diversity at Cityside Financial Services case study solution After refreshing your mind, read servlces case study solution critically.

The misaligned goals and lack of clarity in reaching objectives as well as stereotypical connotation have resulted in intensifying the competition prevailing in the organization.

These remain the key challenges encompassing the human resources of bank, which needs to be addressed by the management in order to servicws profitable and reduce the dissonance prevailing in the diversith environment. This leads to either missing details or poor sentence structures. It is important for Wilkins to identify all possible strategy that may suit the ongoing situation within the organization and asses these based on the operational and functional aspect.

Aditya Birla Financial Services Group. The core problems that posed challenges are. You have to recommend business unit level recommendations. What does differ is the way they are citysude on the job: Transformation for Environmental Sustainability Understanding Creativity: Ely and Ingrid Vargas.